Effective date: September 16, 2026
This policy covers paid subscriptions and promotional products purchased through Puyô Property, including Pro Agent, Developer/Brokerage, Featured, and Boost products where offered.
Subscriptions
Subscription access begins after successful payment confirmation and runs for the period displayed at checkout. Unless the checkout expressly states automatic renewal, purchasing a term does not by itself authorize recurring charges.
Featured and Boost promotions
Featured and Boost products purchase enhanced placement or ranking for the stated duration. They do not guarantee impressions, inquiries, leads, a sale, a rental, or a particular search position at every moment.
Refund requests
If a paid feature was charged but could not be activated because of a platform or payment-processing error, contact contact@puyoproperty.ph with the order information. Valid duplicate charges and confirmed technical non-delivery should be investigated and corrected or refunded as appropriate.
Change-of-mind and used promotions
Subject to mandatory rights under applicable law, fees for subscription time or promotional exposure that has already been activated or consumed are generally not refundable merely because the user changed their mind or did not receive the number of leads they expected.
Suspended accounts
Suspension or removal for fraud, prohibited content, material policy violations, chargeback abuse, or unlawful conduct may affect refund eligibility, subject to applicable law.
Payment provider
Payments may be processed by a third-party payment provider. Processing times for approved refunds can depend on the payment method and provider.
How to request review
Email contact@puyoproperty.ph with your account email, order reference, product purchased, payment date, amount, and reason for the request.
Contact: contact@puyoproperty.ph